Professional Call Center
| Overview | : | Salah satu upaya untuk memberi pelayanan yang maksimal kepada pelanggan adalah dengan membangun komunikasi yang lebih luas dengan mereka. Call Center merupakan salah satu bentuk strategi perusahaan dalam menjalankan bisnisnya sebagai media komunikasi antara perusahaan dengan konsumen (point of contact) untuk menjangkau seluruh lapisan konsumen secara efektif. Kehadiran call center memberikan kontribusi yang besar dalam meraih loyalitas pelanggan. Untuk itu sebuah call center perlu dikelola secara professional |
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| Durasi | : | 1 hari (7 jam) |
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| Sasaran Peserta | : | Agent Call Center, Call Center Team Leader, Call Center Manager, Customer Service Manager, Quality Assurance, Customer Relations Manager dan mereka yang ingin menekuni dan mengembangkan layanan Call Center. |
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| Saya tertarik untuk mengikuti kelas tersebut | ||
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Group Modul Sales
Group Modul Service
Group Modul Leadership
- Building Leadership Character
- Building Followership Habits
- Basic Supervisory Skill
- Building Leadership Habits
- Building Leadership Capability
- Building Followership Capability
- Building Followership Character
- Creative Problem Solving & Decision Making
- Leadership In Time Of Crises
- Presentation Skill
- Time Management
- Communication Skill (Listening Skill)
- Coaching and Mentoring Program
- Train the Trainers (Development Program)
- Achievement Based Leadership
- Change Management
Group Modul Investasi
- Introduction to Stock Market
- Basic Foreign Exchange Trading
- Foreign Exchange Training
- Exclusive Foreign Exchange Trading
- Technical Foreign Exchange Trading
- Fundamental Analysis Training
- Basic Commodity Trading
- Exclusive Commodity Trading
- Exclusive Stock Index Trading
- Introduction to Wealth Management
- Wealth Management on the Move
Group Modul Internet Marketing
Group Modul Banking
- General Banking Knowledge
- Credit Management
- Customer Due Diligence (CDD)
- Penerapan PSAK 50 dan 55 PAPI Revisi 2008
- Micro Credit
- Consumer Banking
- Improving Internal Control
- Operational Excellence, Can We?
- Basic Treasury
- Basic Credit Analysis
- Credit Analysis Program
- Basic Treasury for Sales
- Asset Liability Management (ALMA)
- Good Corporate Governance (GCG)
- SME Banking
- Loan Syndication
- Agribusiness Credit
- Intermediate Credit Analysis
- Managing Debt Collection
- Perbankan Syariah dan Berbagai Jenis Akad yang Dipergunakan
- CAMELS Rating System (Evaluasi Tingkat Kesehatan Bank)
- Credit Qualitative Analysis
- Credit & Treasury for Internal Auditors
- Remedial Loan
- Credit Reviewer Program
- Grafonomi
Group Modul Risk Management
Group Modul Outbound
Group Modul Human Resources
Group Modul Motivation
Group Modul Property
- CPMS (Certified Property Marketing Strategy)
- CPBA (Certified Property Business Analyst)
- CPD (Certified Property Development)
- CPI (Certified Property Investment)
- Faktor-faktor Pengembangan Produk Dalam Property
- Ekonomi Real Estate
- Studi dan Kelayakan Investasi Properti
- Analisa Meningkatkan Nilai Tanah (HBU)
- CCFP (Certified Corporate Finance in Property)
- CPD-PM (Certified Property Development and Project Management)
- Pengantar Analisis Pasar Properti
- Metodologi Riset Pasar Properti
- Studi Kasus Riset dan Analisis Pasar Properti
- Pendanaan di Bisnis Properti
- Pengajuan Kredit di Bidang Properti
- Konsep dan Strategi Investasi Properti
- Manajemen Keuangan Perusahaan Properti
- Teori dan Analisis Fundamental Bisnis Properti
- Konsep KPR dalam Bisnis Properti
- Prospek Ekonomi dalam Bisnis Properti Kondisi Krisis
- Manajemen Proyek untuk Pengembangan Properti
- Penentuan Biaya Pengembangan, Harga Sewa, Harga Jual
Group Modul Financial Accounting and Tax
Group Modul Pemrogramman